All sales are final. Once an order is placed and paid for, we do not accept refunds, exchanges, or returns.

Exceptions are only considered for damaged, defective, or incorrect items that meet our eligibility requirements and are reported within the required timeframe.

Contact us at artifexappeal@gmail.com within 3 days of delivery. Please include clear photos of the item(s), your order number, and a clear photo of the packing slip.

Damaged items must be reported within 24 hours of receiving your order. Failure to report within the required timeframe may result in ineligibility for replacement, refund, or store credit.

No. All damage or incorrect item inquiries must be submitted via email only at artifexappeal@gmail.com. DMs or text messages will not be accepted.

If eligible and approved, we may issue a replacement, refund, or store credit at our discretion. Items must be unused and in their original condition.

Orders cannot be changed once placed or fulfilled. We do not offer refunds or exchanges due to customer error. Please review your order carefully before completing checkout.

No. All sale, promotional, and clearance items are final sale and are not eligible for return, exchange, or refund.

Orders are processed within 1–3 business days after payment is received.

Pickup orders are processed within 3–4 business days and must be picked up within 7 business days or the order will be canceled without a refund.

We ship Monday through Friday, excluding holidays.

Yes. Express and Overnight shipping are available Monday–Thursday. Orders placed on Fridays are not eligible for expedited shipping.

Standard Shipping: 3–6 business days via USPS. Express Shipping: 1–3 business days via USPS. Overnight Shipping: available Monday–Thursday only and must be placed by 2:00 PM CST.

No. Shipping delays caused by the carrier are outside of Artifex Appeal's control and are not considered a company issue.

Yes. Economy international shipping typically takes 6–10 business days, while express international shipping takes 3–6 business days via UPS. Artifex Appeal is not responsible for import taxes, customs fees, or tariff duties — these are the customer's responsibility.

Artifex Appeal is not responsible for lost or stolen packages. Packages marked as "Delivered" by the carrier will not be reshipped. Please contact the carrier directly to file a claim.

Returned or refused packages must be claimed within 2 days to be resent. Reshipment fees apply: $10 for standard shipping or $20 for express. If reshipment is declined, store credit will be issued excluding shipping costs.

Artifex Appeal is not responsible for lost, misplaced, or incorrectly delivered packages due to incorrect address information provided at checkout.